Amanda Gregorio is a junior in the iSchool majoring in Information Management and Technology concentrating in web design and management and a minor in Finance in Whitman. She also works part time as a Streaming Support Specialist at SIDEARM Sports.
SIDEARM Sports provides the technology platform that powers the official websites, mobile apps, statistical integration, live audio and video streaming, and e-commerce platforms of more than 1,000 collegiate athletic partners across the nation. The company, founded by CEO and iSchool professor Jeff Rubin, was originally based out of the iSchool and recently moved downtown.
Amanda shared some of her experiences with us about working at SIDEARM Sports and how that has impacted her time in the iSchool.
What is your role at SIDEARM Sports?
I monitor live-stream NCAA events and ensure that technological errors are addressed either through our software or communicating with on-site clients. I also work to troubleshoot technical difficulties with users or on the websites to maximize customers’ streaming experience.
How has this job helped you with your studies in the iSchool?
Working at SIDEARM has helped me learn how to troubleshot different issues I have in my technical iSchool classes. A lot of the tickets we receive involve working on the backend of our systems, which is similar to what I’m learning in my classes.
What is the biggest challenge of working in customer service?
The biggest challenge of working in customer service is dealing with customers that are frustrated with our service or do not know how to communicate their problems. I’ve learned to be patient when working with them and know how to ask the right questions to get them to a solution.
How do you think this experience will help you after you graduate?
I think this experience will help me after I graduate because I have learned how to deal with frustrated customers adequately. I have also created relationships with the other student and full time workers that has helped me grow my professional network.
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